Automated Ticket Assignment System
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Summary
Utilized ServiceNow's automated workflows and assignment rules to optimize ticket routing.
Aravind Kumar Bavanari
Software Engineering Undergraduate
Anantapur, IN.About
Highly motivated Computer Science undergraduate with practical experience in full-stack development, cloud platforms, and workflow automation. Proven ability to design and deliver scalable, user-centric solutions, leveraging strong foundations in data structures, algorithms, and object-oriented programming. Eager to apply collaborative leadership and technical skills to drive innovation in a software engineering role.
Education
Srinivasa Ramanujan Institute Of Technology
Anantapur, Andhra Pradesh, India
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Bachelor of Technology
Computer Science Engineering
Grade: CGPA: 7.94
Narayana Junior College
Anantapur, Andhra Pradesh, India
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Class 12
MPC
Grade: Percentage: 79.8
Narayana E-Techno School
Anantapur, Andhra Pradesh, India
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Class 10
SSC
Grade: Percentage: 98.0
Languages
English
Certificates
ServiceNow Certified System Administrator
Issued By
ServiceNow
ServiceNow Certified Application Developer
Issued By
ServiceNow
Introduction To Gen AI Google Cloud
Issued By
Google Cloud
ZScaler Zero Trust Associate
Issued By
ZScaler
Python Essentials 2 – Cisco Networking Academy
Issued By
Cisco Networking Academy
Java FullStack with React JS and AI
Issued By
N/A
Skills
Programming Languages
Python, Java, JavaScript, PHP, SQL.
Web Technologies
HTML/CSS, Flask, React.js, Web Development.
Cloud & Automation Platforms
ServiceNow, Google Cloud, Salesforce Trailhead, Workflow Automation.
Development Tools & Concepts
Git, GitHub, Linux, JotForm, Data Structures, Algorithms, Object-Oriented Programming.
Emerging Technologies
Machine Learning, Artificial Intelligence, Generative AI.
Soft Skills
Teamwork & Collaboration, Leadership, Communication, Problem-Solving, Project Management, Process Optimization.
Interests
Competitive Programming
CodeChef, HackerRank, Problem Solving, Algorithm Design.
Cloud & CRM Learning
Salesforce Trailhead, Cloud Platforms, CRM Systems.
Communication & Language Development
English Language Club, Public Speaking, Cross-cultural Communication.
Technical Community Engagement
College Technical Fests, Networking, Knowledge Sharing.
Intellectual Curiosity
Critical Thinking, Continuous Learning, Research & Development.
Cloud Exploration
Cloud Technologies, Platform Exploration, Scalable Systems.
Tech & Science Engagement
Podcasts, Technology Trends, Scientific Developments, Innovation.
Projects
Educational Organization Management System
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Summary
Developed a cloud-based educational management application using ServiceNow.
Campus Facility Management System
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Summary
Designed and developed a web-based Campus Facility Management System.